These General Terms and Conditions of Sale (GTC) are entered into between Relax Massage ("the Company") and any natural or legal person making a purchase via the website https://relax-massage.com ("the Client").
The purchase of a service via the Site implies unreserved acceptance of these GTC, which the Client acknowledges to have read before any order.
These GTC define the contractual relationship between Relax Massage and the Client as well as the conditions applicable to any massage and wellness service provided via the Site. They specify in particular the conditions for ordering, payment, service delivery, as well as the respective responsibilities of the parties.
Relax Massage offers various relaxation and wellness services, including:
Each service is detailed on the Site with a complete description, including specific conditions, contraindications and associated rates. These services may be subject to age or health restrictions. The Client is required to verify that they do not have medical contraindications before booking a service.
Prices are displayed in euros (€) and include all applicable taxes. They are subject to change at any time, but the applicable rates are those in effect at the time of the order. Any order is charged based on the prices displayed on the Site at the time the reservation is validated.
The accepted payment methods are:
Payment is due immediately upon order and is a condition for validating the reservation. A confirmation email is sent upon receipt of payment.
The Client can place an order on the Site by following these steps:
An order confirmation is sent by email. If no confirmation is received, the order is not validated. The Client is invited to check their spam folder or contact customer service if they do not receive the confirmation.
Any cancellation must be made at least 24 hours before the service. After this deadline, no refund will be granted. A service not performed without prior cancellation is considered due and cannot be refunded or credited.
Relax Massage reserves the right to modify or cancel a service in case of force majeure, therapist unavailability or technical problem. In case of cancellation, the Client may choose another date or obtain a full refund.
Refunds are processed within 14 days of request validation.
Gift certificates are non-refundable, except in case of service cancellation by Relax Massage.
The Client commits to:
Relax Massage reserves the right to refuse a service if any of these conditions are not met.
Relax Massage reserves the right to refuse a service if:
Any refusal decision must be justified and cannot be based on discriminatory grounds.
Relax Massage processes client personal data in accordance with the GDPR and UK GDPR. Certain data is mandatory for contract performance (booking, billing) and cannot be deleted as long as the contractual relationship is ongoing.
The client can object to processing based on legitimate interest (improving services and their user experience) or withdraw their consent for the receipt of marketing communications.
The client can access their data, rectify it, request erasure or exercise their right to restrict processing of their data. They can withdraw their consent to data processing at any time. They can object to data processing. They can also exercise their right to data portability. To exercise these rights or for any questions about data processing in this system, the client can contact Relax Massage: by email, by sending a request to the dedicated address rgpd@relax-massage.com, via the online form: accessible in the "Contact" section of its website.
For more information, see the privacy policy.
Relax Massage is covered by professional insurance covering incidents related to services performed. However, the Company cannot be held responsible for:
The Client is invited to report any incident immediately so that a solution can be found.
Relax Massage cannot be held responsible for cancellation or delay of a service resulting from an event beyond its control, including:
In these cases, Relax Massage commits to informing the client as soon as possible and to proposing a postponement or credit free of charge.
These GTC are subject to British law. In case of dispute, an amicable solution will be preferred. Failing that, the dispute will be submitted to the competent courts of the United Kingdom.
The purchase of a service implies unreserved acceptance of these GTC. Relax Massage reserves the right to modify them at any time. Any update will be published on the Site and will apply immediately to new orders.