Relax Agency
Hotel spa management and operations
Entrust us with the management of your hotel spa. Our support rests on three commitments: guaranteeing the quality of treatments, training teams for the long term, and running operations day to day, in the format best suited to your establishment.
Our spa management references
Relax Agency offers a management and operating format tailored to the needs of your establishment.
Under an exclusive operating contract, we take charge of the entire running of your spa: product purchasing, delivery of services in line with the hotel's standards, and administrative and operational organisation, including human resources (recruitment, payroll, scheduling).
We also handle the commercial promotion of the venue, in collaboration with your teams, for a substantial reduction in your payroll and an optimisation of your costs.
Annual Operational Support
Continuous monitoring of treatment quality, through regular audits and guest satisfaction surveys, to guarantee a consistent standard.
Ongoing training of your teams on your establishment's procedures, products, treatments and services, so that they work in full alignment with your standards.
Regular updates to the treatment and service menu, so your offering stays in step with market trends.
Close follow-up, with monthly on-site visits covering sales, administration and human resources, complemented by weekly and monthly reporting.
Dedicated support in press relations and marketing, to promote your spa to your clientele.
Operating contract
Relax takes responsibility for the operational running of your spa: market and environment analysis, product purchasing and delivery of all treatments, in line with the hotel's standards.
Relax takes responsibility for administration and HR: recruitment, payroll, scheduling and compliance with employment law.
Relax takes charge of developing your profit centre: financial assessment, creation of a distinctive identity and guest journey, plus marketing and sales development.
Relax handles the commercial promotion of the venue, in collaboration with your teams, as well as providing and running the booking system.
FAQ
Relax Agency adapts its format to the needs of your establishment, with a level of on-site presence that varies with your activity.
The difference lies in the level of on-site presence. We offer a variable on-site model, with a frequency matched to your activity, from one to seven days a week, or a format with no fixed on-site presence, where treatments are delivered on demand through bookings on our extranet.
Yes, in both formats: additional or full recruitment, ongoing training and team supervision.
Both: taking over the management of an existing spa, or support from opening day.
Spas in 4- and 5-star hotels and palaces, including the Mandarin Oriental Lutetia, the Fouquet's, La Réserve, Fauchon l'Hôtel Paris, the Black Door, the Pavillon de la Reine, les Jardins du Faubourg, the Regina and the Domaine de la Reine Margot.
Working with the hotel's departments, we draw up a complete marketing and sales action plan, tailored to the concept, the guest profile and the location of the venue, in order to build a local clientele.